On the 11th, the provincial consumer association released the statistics for the first half of the year. In the first half of the year, the province's consumer association system accepted 4,550 consumer complaints, and 4,121 mediations were handled. The mediation rate reached 91%, and the economic losses for the consumers were 4.82 million yuan. Furniture quality and beauty services have become hot spots for complaints.
According to the main categories of complaints, there were 593 complaints about life and social services, 436 complaints about household electrical and electronic appliances, and 432 complaints about sales and service, which were ranked in the top three.
The quality of furniture has become a hot spot in the first half of the year. According to the statistics of the Provincial Consumers Association, the quality of complaints about furniture has increased. The comprehensive consumer complaints have found that there are five major problems in the current home market.
Material fraud, such as using cheap wood to impersonate mahogany, sapwood as a core material; standard is unknown, solid wood furniture lacks standard definition, merchants do not indicate the basic materials for furniture, use wood-based panel veneer to impersonate solid wood furniture; chaotic furniture origin, foreign The brand is difficult to distinguish between authenticity and falseness; for reasons such as promotion, no invoice is issued, whether the furniture can be returned or not, and whether the inspection is qualified, etc., the merchant does not openly and transparently inform; the false price is serious, an ordinary furniture can be priced at several hundred thousand yuan, after Feel free to discount.
In addition, the Provincial Consumers Association also warned about beauty services. It is understood that most complaints about beauty services are caused by prepaid consumption. Prepaid consumption of beauty, hairdressing and bathing mainly exists: “The service promise is not honored, the promotion is exaggerated when the card is used; the payment is easy to refund, the format regulations are used to restrict and infringe the legitimate rights and interests of consumers; the consumption list is not provided during consumption; Most of the cards are not registered, not reported, and no written agreement was signed at the time of purchase, and consumer disputes are difficult to handle.
At the same time, the Provincial Consumers Association also reminds consumers that it is forbidden to choose cosmetic services without the relevant qualifications to avoid the potential for physical and mental health.
Author: Yang Xuan Yuan
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