Since September 1, China's first "home industry business services norms" (hereinafter referred to as "norms") officially implemented. The "Specifications" have specific requirements for the services provided by household enterprises. The most popular content for consumers is four aspects: if the amount of renovation works exceeds 8% of the contractual budget, the excess will be borne by the enterprise; Implementation of the first payment system; home warranty period of 2-5 years; with consumers for environmental testing.
When visiting the home improvement market in Beijing, the reporter found that the phenomenon of increase in decoration and price increase is very common, and the price increase rate is 20%-30%; at present, Beijing famous building materials stores basically promise to pay first; the home decoration warranty period is mostly 1 to 2 In the year, it is far from meeting the requirements of the "Regulations"; consumers attach great importance to environmental testing, but it is not reasonable to think that the fees are paid by the owners.
The decoration increase is very common
“Renovation is a bottomless pit, and the additions are very common.†Xiaohu, a decoration company chief, told the reporter that the decoration company will generally increase the number of items outside the contract, and the final settlement price will be much higher than the budget price. “When doing budgets and signing contracts, companies often deliberately misreport a few must-do projects, so the price is relatively low, in this way to attract customers to sign the contract first.â€
In response to this chaos, the "Regulations" require that enterprises should issue engineering project budget quotations, and there should be no underreporting or underreporting in the number of engineering projects and projects. If an engineering project fails to report, the enterprise shall bear the corresponding responsibility; if the number of projects is underreported, if the under-reported amount exceeds 8% of the contract amount, the excess shall be borne by the enterprise, except for the items that the customer actively requests to increase.
“Many people say that the peak of hydropower transformation is very high. In fact, we would rather make it clear first. Avoid quoting 3,000 yuan and finally become 30,000 yuan.†Shi Shifeng, deputy director of the industry’s decoration operation management center, believes that “in the industry The phenomenon of decoration malicious additions must be resolutely cracked. This kind of behavior is purely fraud. If you want to achieve zero increase, you must first pass the technical process. We now require the standardization of drawings, and through strict examination of the drawings, we strive to do not operate because of the drawings. Mistakes lead to additional items."
Yan Fang, senior manager of the customer service department of Boloni Household Products (Beijing) Co., Ltd. told reporters that Bolognese has launched the “renovation zero increase†service. The premise of the zero increase is that the project budget must be finalized and approved by both parties. On the basis of the construction, the amount of the increase exceeds 5% of the budget, and the company will pay the bill.
Most of the well-known stores in Beijing pay first
The shower room and the toilet were booked. The merchant not only did not deliver the goods as scheduled, but ran with the money; the furniture bought back had quality problems, and he wanted to find the merchant to return, but found that he had withdrawn from the store... According to the reporter, When such incidents occur in well-known home stores such as Beijing Real Home, Red Star Macalline, etc., consumers do not have to worry, the store has long made a service commitment to pay first, consumers can find the store to solve these annoying things. However, in the booth building materials market in the suburbs of Beijing, the first payment is not the “standard†of the store service. The "Specifications" clearly require that the home store should implement the advance payment system. In the event of defects or defects in the goods, the customer should be refunded or compensated in time. After the seller leaves the market, the customer must provide corresponding after-sales and maintenance services.
Ren Cheng, vice president of Real Estate, believes that: “The home industry should take the first payment as the minimum condition for starting a store. Setting this threshold is a responsible performance for consumers. Actually, as early as 2000, it was the first to promise to operate the merchants in the store. The activity bears joint and several liability. When there is a problem with the goods or services provided by the merchant, the consumer can directly find the home with the sales contract and the payment voucher, and the family will pay the consumer first."
Home improvement warranty puts high demands on the company
Miss Yang’s home quality problem occurred less than a year after renovation. The decoration company refused to repair because the warranty period had passed. Mr. He agreed with the decoration company to guarantee the home improvement for 2 years. When the bathroom leaked, the other party said that not all items were in the house. Within the scope of the warranty, it is necessary to pay for repairs... In recent years, disputes arising from the warranty period of home improvement have become a hot issue for consumers.
The "Specifications" require that the renovation foundation project be guaranteed for at least 2 years and the waterproof project for at least 5 years. In this regard, many decoration companies have said that "the demand is really high", and consumers are applauded: "The current home improvement warranty period is too short, the after-sales service is basically no one to control, after the problem occurs, the home improvement company has to pay for repairs. Extend the warranty period to reassure consumers." "No one dares to protect for 5 years!" Recently, the reporter asked the decoration company in Beijing Lanjingli Building Materials City as a consumer to ask whether a decoration company can provide a 5-year warranty. The person replied in this way. The sales staff of other decoration companies also said that the warranty can't be done for a long time, especially the waterproof project, because there are many reasons for the waterproof problem, not necessarily the problem of the decoration company, the warranty can only be up to 2 years.
The reporter investigated a number of decoration companies in Beijing and found that all formal companies, when signing a contract with the owner, will clearly specify the home improvement warranty period. However, each company's warranty period is different, generally 1 to 2 years, only a first-line well-known company on hydropower And waterproof engineering promises a warranty of 5 years. "In addition to the "Specifications", the state has a clear definition of the engineering warranty period." Zhang Ren, secretary-general of the China Building (601668, shares bar) Decoration Association Residential Decoration Committee, said, "Article 32 of the "Regulations on the Management of Residential Interior Decoration" Under normal conditions of use, the minimum warranty period for residential interior decoration works is 2 years, and the warranty period for kitchens, bathrooms and exterior walls with waterproof requirements is 5 years."
Zhang Ren said: "Some brand home improvement companies promised a warranty period that exceeds the national standard. It is a reflection of high quality and high requirements for construction. It can be used as a reference for selecting the company when the owner renovates."
Who should pay for the environmental testing fee?
The "Regulations" require that when customers need, the company should cooperate with customers to carry out indoor environmental monitoring services such as formaldehyde, benzene, ammonia, toluene, xylene, TVOC, etc. The test results should meet the requirements of the state. The inspection should be supervised and signed by the customer. The reporter then called a number of companies to learn that the current decoration company will provide this service, but the cost of testing should be borne by the customer.
“When consumers have objections to the indoor environment after renovation, we will take the initiative to cooperate and negotiate a testing agency that is recognized by both parties.†Yan Fang told reporters, “I think, who should pay for environmental testing? The principle of proposing and paying. If the consumer disagrees with the home improvement environment and makes a test request, the test fee should be paid by the consumer; if the test result is not up to standard, the home improvement company should provide corresponding compensation or solution."
Yan Shifeng said: "After the renovation, Industry Peak will give the owner an indoor air test report issued by the Indoor Decoration Environmental Technology Joint Research Center, including formaldehyde, benzene and TVOC, and promises that the environmental protection will not meet the standard. paragraph."
Consumers interviewed by reporters are very recognized for environmental testing, but the question of who should pay for the relevant expenses, most consumers said that "should be paid by the company" and that: "Let consumers pay unreasonable, This should be a basic service provided by the home improvement company to prove that the renovation project is qualified. If the test data is not up to standard, the decoration company should also provide relevant compensation."
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