The bank self-service filling system introduced by New Beiyang (stock code: 002376) aims to make full use of the time when customers wait in line for business acceptance. The lobby manager uses the card scanner, needle and laser printer to complete the customer card information at one time. Business processes such as collection, network verification, verification results, copy printing, and form nesting.
Current Situation and Demand At present, when the bank handles business, most of its business, such as account opening, fund application, and large-value deposit and withdrawal business, first need to copy the ID card (front and back), identity information network verification, and the business process is complicated. , the processing time is longer, because the above operations need to be operated by the teller, resulting in a decline in work efficiency, the customer waiting for business processing time is too long. In view of this, in order to optimize business processes and improve service levels, most banks have proposed solutions that will divert some of their business to the lobby manager for processing or self-service by customers.
solution
Note: Lobby application and counter application expansion map
According to the actual needs of the bank, the system diverts the non-core business to the lobby manager for processing. The bank lobby manager can use the lobby host, card scanner, dot matrix printer and laser printer to provide customers with online verification, ID card printing and form set-up services in the process of waiting for the customer to handle the business.
First, the main functions of the system
1. Scanning and reading ID card scanner is a product that supports card scanning, ID card reading, network verification and QR code generation. The lobby manager can insert the business applicant's ID card into the card scanner and click “Scan†to scan the ID card, read the ID card information, and display the information of the chip in the customer information area.
2. Network check After the card scanner reads the ID card information, click “Network Checkâ€, the system will generate the QR code and final information print page according to the ID chip information, and use the laser printer to print the final information. Remove the teller from the "networked verification system" and re-enter the information for verification.
3. After reading the ID card information, the form set can use the dot matrix printer to print related business forms (sets) to avoid the error probability of the applicant's handwritten information. Business forms can be printed independently for each business.
4. The copy of the ID card scanned by the ID card scanner can be directly printed on the double-sided ID card. The teller does not need to leave the ID card for copying, which improves the work efficiency.
5. The manager of the business agent only needs to scan the agent and the applicant's ID card twice to complete the online verification of two identity information, copying of documents and form-setting business.
In the end, the teller only needs to use the special two-dimensional code reader to carry out the content recognition according to the two-dimensional code provided by the applicant, which saves the cumbersome input operation and further improves the work efficiency.
Second, the main features of the system
1, high security
The data in the two-dimensional code is encrypted, which prevents the user from printing a copy containing the QR code information, and reliably prevents the copy information from being altered or forged.
2, easy to maintain The system uses the B / S architecture, just open the browser to access the specified page to perform business operations. Can support customers to fill out a variety of business documents, support a variety of business documents, and remote upgrade to support business document format changes.
3. Scalability Strongly supports the expansion of multiple bar code types, which can be integrated with other services or manage customer information data information based on the collected information. Data reporting and statistics can be performed on the network verification and the business of filling out the form.
4, system integration is simple without changing the existing business system, can achieve automatic entry of customer information in the business window.
Third, the system constitutes
1, hardware configuration:
Lobby application card scanner BST-3300, dot matrix printer, laser printer counter application
QR code desktop reader RC532
2, software configuration:
Self-service filling system: Based on the Java platform, using the B/S architecture.
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