It is suspected that the newly purchased furniture is suspected of exceeding the standard of formaldehyde and causing physical discomfort. Recently, the public came to the City Consumers Association (hereinafter referred to as the “City Consumer Associationâ€) to ask the industrial and commercial personnel to assist in the maintenance of rights. The Municipal Consumers Association reminded that if the public purchases furniture, if the quality of the goods is damaged and the health is damaged, the medical reports and charging documents issued by the medical institutions should be retained to effectively protect the rights.
At the beginning of this year, the public bought a set of cabinets and bookcases worth 2,350 yuan in a furniture store in Xijiang Yilu. After nearly three months of use, the floor cabinet and bookcase still emit a pungent smell. During this period, Ms. Yu and her son suffered physical discomfort. Ms. Qi told reporters that she often has symptoms such as dizziness and cold, and her son is going to the hospital for surgery because of respiratory infection.
To this end, Ms. Yan and her family, after consulting the relevant information, suspected that the newly purchased furniture was suspected of exceeding the standard of formaldehyde, causing discomfort to the family. Therefore, Ms. Qi came to the City Consumers Association to ask the industrial and commercial personnel to assist in the maintenance of rights.
After investigation, the industrial and commercial department learned that Ms. Yan’s store for furniture has legal business qualifications. Subsequently, the industry and commerce department organized the business and Ms. Yan to mediate in person. At that time, "furniture exceeds the standard of formaldehyde" became the focus of debates between Ms. Yan and the merchants. Because Ms. Yu suspected that the furniture was suspected of exceeding the standard of formaldehyde, she had to bear the burden of proof.
Ms. Qi told reporters that if the cabinets and bookcases were sent for inspection, the cost of inspection for each piece of furniture was more than 600 yuan, and a piece of furniture was cut out to destroy the integrity of the furniture. In addition, if the test results show that the formaldehyde in the furniture exceeds the standard, Ms. Yan has to go through the judicial process to determine the causal relationship between physical discomfort and the quality of the furniture. Considering the practical problems of complicated rights procedures and high costs, Ms. Yu finally chose to settle with the merchants. The merchant refunded 2,000 yuan, and the doorkeeper and bookcase were moved away.
The person in charge of the Municipal Consumers Association reminded that if the public purchases furniture, they should go to a large-scale store with high credibility, and select brand furniture with complete information such as factory name and factory address, and keep the shopping vouchers. In addition, when the quality of the goods affects the health of the body, the public should go to the medical institution in time to keep the medical report and treatment receipt for future rights protection.
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