[China Packaging Network News] Since the establishment of the Zhejiang Inspection and Quarantine Bureau in 2013, it issued the Zhejiang Entry-Exit Inspection and Quarantine 12365 Complaints, Reporting, and Disposal Regulations (Trial) to ensure the smooth flow of the 12365 hotline. In addition, it is reported. The Bureau also established a system of return visits to pay a return visit to the complaints reported by the Zhejiang Bureau to the various branches. The results of the return visit showed 100% satisfaction.
The province 12365 complaints report disposal command center to answer the business consulting and complaints reporting phone, the province how the quality of imported food? Imported machine inspection report what process? March 1st is the national quality inspection 12365 hotline "Secretary of the wiring day" Zhejiang exit immigration inspection and quarantine Bureau Deputy Secretary You Zhongming and head of all business divisions. And through the hotline to interact with the public.
The General Administration of Quality Supervision, Inspection and Quarantine (AQSIQ) launched the National Quality Inspection 12365 hotline “Director Wiring Day†on March 1st. Hotline calls are mostly focused on consulting the quality and safety of imported food. 315 Day for the protection of consumer rights is approaching.
Food imported from formal sources must have a Chinese label. The person in charge of the Food Safety Inspection and Supervision Branch of the Zhejiang Inspection and Quarantine Bureau reminded consumers on the phone not to believe that authentic foreign foods are imported foods. Imported prepackaged foods must have a Chinese label and should include information such as food name, ingredients, net content, country of origin, dealer's name and address, contact information, date, shelf life, and storage instructions. The label can be used in foreign languages, but Correspondence with Chinese characters, all foreign languages ​​must not be greater than the corresponding Chinese characters. In addition, you can also ask the dealer to view the "imported food hygiene certificate." This certificate is just like imported food's identity card."
The Zhejiang Entry-Exit Inspection and Quarantine System passed various types of complaints, complaints and inquiries, registered on the 12365 Complaint and Reporting Platform. Since December 12, 2011, the province had started the “12365 Hotlineâ€.